Your Privacy Matters to Us.

M.A. Health respects your privacy. This Privacy Policy explains how we collect, use, retain, and protect information when you visit the M.A. Health website or use features available through the website, including Hope in Plain Sight. By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information we collect

We may collect information that you voluntarily provide when you use our website. Depending on how you interact with the website, this may include: your name; your email address; a recipient's email address when you choose to send a message to someone; stories or experiences you voluntarily submit; messages or letters you choose to write; and other information you voluntarily provide through website forms.

Some submissions may contain personal or sensitive information relating to mental health, grief, suicide, or other personal experiences. Please only provide information that you are comfortable sharing with M.A. Health.

2. Information collected automatically

When you visit our website, certain information may be collected automatically through our website hosting and analytics providers. This may include your IP address, browser and device information, pages you visit, how you interact with the website, general traffic and usage information, and information collected through cookies and similar technologies. M.A. Health uses analytics to understand how visitors interact with our website and to help us improve the website and our initiatives.

3. How we use your information

M.A. Health may use information we collect to: operate and maintain our website; process and manage submissions; deliver messages you ask us to send; review stories submitted for possible publication; contact you regarding a submission when necessary; improve our website and visitor experience; understand engagement with Hope in Plain Sight; measure the effectiveness of our initiatives; maintain the security and integrity of our website; and comply with applicable legal obligations.

M.A. Health does not sell your personal information.

4. Stories and messages you submit

Hope in Plain Sight provides opportunities for visitors to share stories, experiences, messages, and words of encouragement. Submitting a story or message does not guarantee publication. M.A. Health may review, edit, decline, or remove submitted content at its discretion.

If you choose to submit a story anonymously, we will not intentionally publish your name with that story. However, information contained within a submission could potentially identify you or another person. Please avoid including unnecessary identifying information. Stories and messages may be edited for length, clarity, privacy, or appropriateness while preserving the meaning of the original submission. Before a story is published publicly, M.A. Health will obtain the appropriate permission to publish it.

5. Sending a message to someone

Hope in Plain Sight may allow you to write a personal message and request that it be sent to another person by email. If you use this feature, M.A. Health may collect the recipient's email address, your name if you choose to include it, the message you write, and other information necessary to deliver the message. This information is used to provide the messaging service you requested. Recipient email addresses will not be used by M.A. Health for unrelated marketing purposes.

6. How long we keep your information

M.A. Health will retain information submitted through Hope in Plain Sight forms for three months. After three months, submitted stories, messages, and related submission information will be deleted, except where retention is necessary to comply with a legal obligation, resolve a dispute, protect the security of our website, or otherwise fulfill a legitimate operational or legal requirement.

7. Cookies and analytics

Our website may use cookies and similar technologies to allow the website to function and to understand how visitors use the website. Analytics may provide information about how visitors interact with our website, such as pages viewed, general traffic patterns, and other website usage information. You may be able to manage certain cookie preferences through your browser or available website cookie controls.

8. How we share information

M.A. Health may use service providers necessary to operate our website and provide services you request, including website hosting, forms, email delivery, security, and related functionality. Information may be processed or stored by these providers as necessary to provide those services. We may also disclose information when required by law or when reasonably necessary to protect the rights, safety, or security of M.A. Health, our visitors, or others. M.A. Health does not sell your personal information.

9. Donations

The website may provide links to third-party payment services, including Cash App, Venmo, and Zelle. If you choose to make a donation through one of these services, your transaction is subject to the privacy practices and terms of that third-party service. M.A. Health does not control the privacy practices of third-party payment platforms.

10. Your choices

You may contact M.A. Health with questions or requests regarding personal information you have submitted through the website. Depending on the circumstances, you may request: access to information you have provided; correction of inaccurate information; deletion of information; or withdrawal of permission for certain uses of submitted content. Requests can be made using the contact information at the bottom of this page.

11. Children's privacy

The M.A. Health website is intended for a general audience. M.A. Health does not knowingly collect personal information from children under 13 without appropriate parental consent. If you believe that a child under 13 has provided personal information to M.A. Health, please contact us so that we can review the information and take appropriate action.

12. Security

M.A. Health takes reasonable measures to protect information submitted through our website. However, no website, electronic transmission, or method of storing information can be guaranteed to be completely secure. We encourage visitors to use discretion when deciding what personal information to submit through the website.

13. Third-party websites

Our website may contain links to websites or services operated by third parties, including donation platforms and other resources. M.A. Health is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies and terms of any third-party website before providing personal information or using its services.

14. Changes to this Privacy Policy

We will post any changes to this Agreement on the Privacy Policy page of the site, so users are always aware of any change. Upon such posting, you will be bound by any policy changes.

15. Contact us

If you have questions about this Privacy Policy or how M.A. Health handles personal information, please contact us through the Contact page.